Refund Policy
Refund Policy
At TOPMAXUS, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please review our refund policy below to understand how we handle returns and refunds.
✅ Eligibility for Refunds
We offer refunds for items that meet the following conditions:
- The item is defective, damaged, or incorrect upon arrival
- The item is not delivered within 45 days of the order date
- You contact us within 7 days of receiving the product to report an issue
❌ Non-Refundable Situations
We do not offer refunds in the following cases:
- Buyer’s remorse (change of mind)
- Incorrect address provided at checkout
- Delays due to customs, natural disasters, or uncontrollable logistics issues
- Items returned without prior contact and approval
📩 How to Request a Refund
- To request a refund, please email us at sptopmaxus@gmail.com with the following details:
- Your full name and order number
- A clear description of the issue
- Photo or video evidence (if applicable)
- Our support team will respond within 48 hours to guide you through the process.
⏱ Refund Processing Time
- If approved, your refund will be processed back to your original payment method within 5–10 business days.
- Please note that processing times may vary depending on your bank or payment provider.
📦 Return Shipping
- In most cases, you do not need to return the item (especially for damaged/defective items).
- If a return is required, we will provide instructions and a return address. Return shipping costs may apply unless the error was on our side.
💬 Questions?
If you have any questions about our refund policy, don’t hesitate to contact us:
📧 Email: sptopmaxus@gmail.com
🌐 Website: topmaxus.com
Your satisfaction means everything to us. Thank you for shopping at TOPMAXUS!