Shipping Policy

Shipping Policy

At TOPMAXUS, we are committed to delivering your orders as quickly and efficiently as possible. Please read our shipping policy below to understand how we handle deliveries, timeframes, and potential delays.

📦 Order Processing Time

  1. All orders are processed within 1–5 business days after payment is confirmed.
  2. We do not process or ship orders on weekends or public holidays.
  3. You will receive a confirmation email with tracking information once your order has been shipped.

🌍 Shipping Locations

We currently ship to the United States only.
Please stay tuned as we work to expand our delivery service to more regions in the future.

🚚 Shipping Time Estimates

Since we operate on a dropshipping model, most items are shipped directly from our trusted suppliers (such as those on AliExpress or Amazon). Estimated delivery times:

United States:
Standard Shipping – 7 to 20 business days

Please note: Shipping times may vary depending on the product, supplier location, and destination. Some items may arrive earlier or later than expected.

📦 Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track the progress of your package on our website or through the carrier's tracking system.

⚠️ Delays & Issues

While we strive to deliver on time, there may be occasional delays due to:

  1. Customs clearance
  2. Carrier delays
  3. Peak shopping seasons (e.g., holidays)
  4. Global supply chain disruptions

If your order is significantly delayed, please contact us at sptopmaxus@gmail.com so we can assist you.

📮 Lost or Stolen Packages

TOPMAXUS is not responsible for lost or stolen packages that are confirmed as delivered by the carrier. If this occurs, please contact the carrier directly. We recommend checking with neighbors or your local post office first.

❓Need Help?

If you have any questions about your order or need help with shipping, don’t hesitate to reach out:

📧 Email: sptopmaxus@gmail.com
🌐 Website: topmaxus.com

Thank you for shopping with TOPMAXUS – we’re excited to deliver quality and convenience right to your doorstep!